13 May 2012

urpad.net - review


I bought 2 VPS from them couple of weeks ago. One in Seattle and one in Dallas-Texas. I was planning to go for a 3rd one in New York, but I canceled that idea. For both I used a special promo code found on the internet, that offered me 1GB of RAM, 500GB bandwidth and 40GB of disk space for 5,99$/month.

One thing that I love about them (still do) is that their sales & support are online, like all the time. I tried weekend, day/night, etc. So one huge point for this one.

Couple of hours after I opened the account with them, I noticed that my Dallas VPS was performing very very slow... so I've opened a support ticket with them. The replies were coming in couple of minutes, less than 10 usually. One of the technicians answer contained the server load and I want to share it with you:

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# uptime
06:28:25 up 65 days, 6:31, 1 user, load average: 10.46, 10.70, 10.20
===================================

This load seemed exaggerated for me, so I asked for a refund for this server.

The sales guys, answered at the refund request in ~12 hours, very politely they offered me to move my VPS to a different server with lower load, so I accepted:

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Uptime / Load:
18:03:43 up 74 days, 15:51, 1 user, load average: 0.89, 1.16, 1.11
========================================

Everything was fine after that with both VPS, until Seattle VPS was rebooted without any notice. The response from the tech was:

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We have rebooted the host node after performing some optimization and Os upgrades.

Due to this all the VPS servers resides on the server has been rebooted.
========================================

I can't accept this, plus the VPS was bought for testing purposes only, so I asked for a refund. The response from the sales guy was:

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Thanks for writing in. Per URPad.net's terms of service you agreed prior signing up for our services ( http://www.urpad.net/terms-of-service.shtml ), we do not offer any refunds on our VPS Hosting services.
========================================

It seems that they do offer 30 days money back, but only for web hosting (as advertised on their main page), not for VPS. I am calling this a "lie by omission", but maybe I'm wrong because I didn't read the full TOS.

Now some technical details...

Test IPs:
Dallas: 63.143.40.137
Seattle: 63.223.113.18

Disk Speed
Dallas:
root@dallas:/var/www# dd if=/dev/zero of=./test.file count=1M bs=1024
1048576+0 records in
1048576+0 records out
1073741824 bytes (1.1 GB) copied, 7.27147 s, 148 MB/s

Seattle:
root@seattle:/var/www# dd if=/dev/zero of=./test.file bs=1M count=1024
1024+0 records in
1024+0 records out
1073741824 bytes (1.1 GB) copied, 7.59839 s, 141 MB

Result:
Disk speeds are great for a VPS.

Memory test
Dallas:
root@dallas:/mnt# dd if=/dev/zero of=./test.file bs=1M count=1490
dd: writing `./test.file': No space left on device
1022+0 records in
1021+0 records out
1071116288 bytes (1.1 GB) copied, 0.445975 s, 2.4 GB/s

Seattle:
root@seattle:/mnt# dd if=/dev/zero of=./test.file bs=1M count=1490
dd: writing `./test.file': No space left on device
1022+0 records in
1021+0 records out
1071120384 bytes (1.1 GB) copied, 1.26588 s, 846 MB/s

Results:
Even if my RAM is burstable to 1,5GB, it seems that I can't use more than 1,1GB. This test was done with a tmpfs. Also, the Seattle one seems to be very slow for some reasons, maybe a little swap usage?

CPU test
Dallas:
4x Intel(R) Xeon(R) CPU E31230 @ 3.20GHz
I was able to do "cat /dev/zero | gzip > ./testX.file" for 4 times with a 400% CPU usage (4 cores), without any iowa or st.

Seattle:
4x Intel(R) Xeon(R) CPU E5405  @ 2.00GHz
I was able to do "cat /dev/zero | gzip > ./testX.file" for 4 times with a 400% CPU usage (4 cores), without any iowa or st.

Results:
CPU is not oversold.

Download test file
Dallas:
http://63.143.40.137/test.file

Seattle:
http://63.223.113.18/test.file

The VPS will be online until the end of April 2012 if somebody require some special testing on them, let me know and i'll gladly do it.

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